StoryLine 360 Customer Service Training 

Issue Resolution H.E.A.R.D. Framework

Tools: Articulate StoryLine 360

Client: Team Manager

CLICK HERE 👉Customer Service H.E.A.R.D. Framework 

Challenge: The call Center team scored lower than necessary on customer surveys for not building rapport and engaging appropriately when empathy is needed.  

Solution: Created a quick refresher course to help get the team members back on track. 

Result: The team members' quality scores were increased after taking the trainingÂ